RETURN AND EXCHANGE POLICY

Last Updated: 10/12/2022

Thank you for shopping at www.brickcity.fr

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

In general, domestic shipments are in transit for 3 To 7 days (Monday to Friday). Order cut-off time will be 5:00 PM Paris, France(UTC+2). Domestic order Handling time is 10 to 16 business days (Monday to Friday).

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to brickcity Located at FR.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from www.brickcity.fr

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a CREDIT/GIFT CARD or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

please feel free to contact us by email : admin@brickcity.fr

CREDIT POLICY

You are given 60 days to ask for the credit from the date of purchase. Customers are entitled to ask for GIFT CARD in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

Product that are on sale or discounted is not eligible for Credit

We offer 100% return to refund that are processed through Credit and are valid within 30 days from the date it was credited to the customer. Credits can be used to pay for shipping fees.

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

• Product must be returned in its original packaging

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: admin@brickcity.fr

Contact Form URL: www.brickcity.fr/contact

You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).

However, some limited countries (especially for some United States, United Kingdom, Canada, Italy, Austria, Belgium, Denmark, Estonia, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden.) may need to pay duties or VAT according to your countries’ levying rules.

For further inquiries:

If you have any further questions, please contact our customer services at: admin@brickcity.fr
74 Rue des Trois-Conils, Bordeaux, 33000, France.
Phone: +212624-316476 or +33605790666